State of the Pants
I wanted to give folks an update on where we are at with our products.
First of all, we’re very aware of the bugs that a portion of our users have been experiencing with Calvetica. We are deeply sorry for the inconvenience and are working to find a fix. In the next update, we’ll be adding support for HockeyApp which will allow us to collect better crash reports in the future. This will make it possible for us to anticipate problems before they get out of hand. Customers often report bugs that end up being simple configuration issues or problems with their updates. Because of this, in the past, it was difficult to tell when there was a real problem until a lot of folks started reporting at once. This meant that our fix was delayed for a week or two until we saw the trend. HockeyApp will help us to get that info a lot quicker. Thanks for your patience with us while we work through this. Believe us when we say it’s as frustrating for us as it is for you. We genuinely care about our customers and besides, we use Calvetica everyday too.
On the bright side, Loose Pants has already been a nice little success for us. People seem to love it, Apple has featured it on the App Store and a couple of days ago, it actually outsold Calvetica for a few hours. We’re glad people are enjoying it and plan on some nice updates in the future.
Probably the biggest news for us right now is Firehose. If you haven’t already heard, Firehose is a new version of the help desk app we built and have been using internally for a year. We originally released it as "YaySupport" and we’ve enjoyed using it so much that we wanted to get serious about it. The backend for Firehose is all done and we’re about two weeks out from being done with the iOS app. The Mac app will be out very soon after that.
We’ve been asked many times by folks why we choose the apps we do. We’re really about scratching our own itch here and we build apps that we want to use. That makes it so we care as much about our apps as you do.
Tempus and Dialvetica
Both of these apps are humming right along. We haven’t seen many bug reports on either of them and we’ve fixed the ones we’ve seen. Neither of these apps are huge cash cows but we still love them. As soon as Firehose is out the door, we’ll be jumping back on Dialvetica with a brand new version and Tempus will likely get some love as well.
We’ve wanted to do an email newsletter for a while and even solicited signups for it last year. But the fact is, we don’t like harassing our customers with emails and notices that they don’t want.
So, what we’d like to know is, what would you like to know? We have some ideas but we want to talk about the things you’re interested in hearing.
So, if you don’t mind, please take a second and fill out this one field survey. And if you don’t ever care to get an email newsletter from us, we want to know that too.
Here’s the survey. Thanks for your feedback and we appreciate you being a customer and fan of what we do here.