Firehose is a fantastic tool for providing customer support via email, and today we want to up the ante.
Up until now, we've only offered one method of getting your emails into Firehose: fetching. If you're unfamiliar with the term 'fetching' it basically means that Firehose uses your email account's IMAP/POP3 credentials to contact the server where your email account's inbox resides and download email messages.
Fetching, however, has some significant drawbacks. It's extremely error-prone, we can only fetch your emails every ten minutes, and it's extremely slow. This has been a big thorn in our side for some time, so we're pleased to announce a new feature that will solve all these problems plus much more!
Enter Email Forwarding
Email forwarding essentially allows you to configure an email account provider to forward all email messages for a particular email account to an obfuscated email address Firehose provides you with. With this configuration in place, the moment Firehose receives a forwarded message it immediately notifies you via a desktop notification so that you can handle email interactions that much faster.
Email forwarding represents a huge speedup improvement over fetching because you no longer have to wait 10 minutes between receiving new email messages. And what's more, adding a new forwarding account or converting an existing fetching account to a forwarding account is a piece of cake in Firehose Settings, so give it a go! We recommend all existing and future customers use forwarding, though we still support fetching.
If You're Still Not Sold on Email Forwarding
After you've set up a forwarding email account, the Mac app (and soon iOS) will let you know the instant a forwarded message arrives via notifications that look like this:
Additionally, if you use the web version of Firehose on Safari and allow "firehoseapp.com" to show alerts in the Notification Center:
The web version will also let you know the moment it receives a forwarded email message via desktop notifications that look like this:
Adding a Forwarding Email Account is Simple
All that's required to setup a new forwarding email account is an address and a title:
Once created, you then need to go to this email account's provider and configure it to forward incoming email messages to an obfuscated email address that we provide you with:
All that's left after that is to wait for instantaneous email message goodness :)
You Can Convert an Existing Email Account from Fetching to Forwarding
If you'd like to convert an existing email account from fetching to forwarding, go to Firehose Settings, click the email account's edit button, and then click on the button labeled "Convert to forwarding account". After the email account has been converted from fetching to forwarding in Firehose, you will need to configure the email account's provider to forward messages to the obfuscated email address we provide you with.
We have been using email forwarding for the past month now and it has been a breath of fresh air. We hope you enjoy it as much as we have!
Most of all, we hope email forwarding helps you respond more quickly to customers so they become your loyal fans!