Our lazy designer is in Hawaii and everyone else is somewhere else celebrating spring break, so its just me this week writing tests and fixing bugs. So, not many exciting announcements this week, but we do have a few great things posed for launch next week as soon as our designer is back and can polish up the UX. probably the most exciting is our knowledge base theme editor. It gives you a great default theme but absolutely complete control over customization if you want it. As always, get in touch with us if you'd like to see something in Firehose we don't have.
The ability to create kb articles from within the browser app is live and it's awesome. I'm currently working on a theme editor for the kb so you have complete control over how your company's kb looks. I hope to have that done today and pushed live. Parker is working on our new innovative trial model. Everyone else is bug fixing and improving various things. We thought we'd have search fixed by this week but it might be a few more days.
Here's a sneak peek.
Since we started developing Firehose almost 2 years ago, we've acquired an impressive amount of users considering we've never advertised. Tomorrow, our first ad will run on the Deck Network. We are so excited and I, Adam, want to congratulate the team and thank our early adopter customers!
The new iOS app was just approved and should be available for download soon.
The new browser app, settings app and knowledge base app are live. Enjoy!
Just a few more days until we launch the new web app design. You can try it out at beta.firehoseapp.com
Mostly focused on refining the getting started process. Includes some improvements and bug fixes.
We just submitted an iOS 7 redesigned version of our iPhone/iPad app. Should be available in a week or so.
We're very close to being ready to roll out 1) A redesigned browser app 2) A new browser app to manage settings 3) A knowledge base. Its been a huge effort to get all of this updated, but once it is, we can start to roll out incremental improvements more often. Thanks for using Firehose!
Hope everyone had some great holidays. I'm working on refactoring the browser app so that it has the new conversation view, as well as other enhancements. Alex is working the first version of our knowledge base. Andrew is mastering elastic search so that our search is wicked fast. Parker is helping me with the web app. We've gotten caught up in unexpected but needed refactoring, so new features have been slow coming, but we're all working really hard so knees loose, they're coming :)
To download, open your current Mac app and choose "Check for Updates" or download it from getfirehose.com
The re-written Mac app is done, were just using it internally to make sure its solid. If youd like to beta test it, email me at email@example.com
We're sorry about the missed predictions on when some new features would be available. We've hit a few snags. Starting relatively soon we'll have another full time developer to help increase velocity, so we should be able to start upping the pace we improve the service. Thanks for using Firehose!
If you have a Facebook page for your business, users can send private messages to your page. Firehose now pulls those messages in and let's you reply to them from Firehose. We needed additional permissions for this so make sure you go to settings and re-authorize your Facebook accounts.
This week we hope to launch our simple v1 of our knowledge base.
By wednesday we hope to have added the ability to fetch private Facebook messages.
By the end of the week we hope to add the ability to favorite tweets and like facebook posts.
By the end of next week, we're aiming to release the rebuilt mac app. Its coming together and it will be solid and awesome.
Mid december we should have a really great ios7 update out for the iPhone/iPad app.
Send your feature requests and questions in to firstname.lastname@example.org
Sorry for the lack of updates. Everyone on the team is working hard on something big. Im rewriting the mac app the use AppKit, this should make it much more stable and mac- friendly to use. Parker is finishing up the new conversation view for the browser app. Andrew is mastering ElasticSearch to make searching your content fast and Alex is building out a simple version 1 of our knowledge base. As always, rob is collaborating with everyone regarding the UX of what they are working on. The KB should be launched this week or next. The mac app next week. No other estimates.
This most recent Mac app update adds a character count display to the response text view.
A new bar has been added at the bottom of the customer list of the Mac app showing how many customers are shown and how many there are total. We also fixed a bug where opening attachments opened the wrong one.
If you've missed the keyboard shortcuts on the response text view since our new design overhaul ( like cmd+enter to send), go to Firehose > Check for updates… because we've pushed a fix for it.